Privacy & Cookie Policies

AGORATOPIA values your privacy and is dedicated to safeguarding your personal information. Our Privacy Policy outlines the specifics of when and why we collect your data, how we use it, and the measures we take to keep it secure. It also explains your rights to request deletion, updates, transfers, or access to your personal information. Please review this Privacy Policy in conjunction with our Terms & Conditions. It pertains solely to the personal information obtained by us, excluding data collected from your interactions with third parties.

The Sites (Stores, Website andAGORATOPIA operates the Sites (Stores, Website, and App) as well as our Services (e.g., Personal Shopping, Alterations, etc.). If you have inquiries about this Privacy Policy or wish to exercise your rights as outlined herein, please reach out to us through:

• Completing our online contact form: Contact Us.
• Sending an email to [email protected] (Helen Soteriou, Data Protection Officer).

AGORATOPIA, registered at the Cyprus Information Commissioner’s Office, serves as the data controller for your personal information. The company is a Cypriot entity, with the registered company number 12172175L and the registered office located at 26 Georgiou A, 4047 Limassol, Cyprus.
App), and our Services (e.g. Personal Shopping, Alterations, etc.) are operated by AGORATOPIA

If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us by:

• Completing our online contact form: https://www.agoratopia.com/contact-us
• Sending an e-mail to [email protected] (Helen Soteriou, Data Protection Officer

AGORATOPIA is the data controller responsible for your personal information and is registered at the Cyprus Information Commissioner’s Office.

AGORATOPIA is a Cypriot company with registered company number: 12172175L and whose registered office is at 26 Georgiou A, 4047 Limassol, Cyprus.

We gather your information when you engage with us, such as making online or in-person purchases, signing up for emails, or using our website and app. The ways we collect information include:

• Registering or using agoratopia.com (the “Website”).
• Registering or using AGORATOPIA’s in-store WiFi.
• Registering or using AGORATOPIA’s App.
• Being registered on AGORATOPIA’s in-store customer relationship management system.
• Contacting AGORATOPIA via telephone or email.
• Using AGORATOPIA’s in-store shopping services (e.g., personal shopping).
• Participating in events, prize draws, or competitions by AGORATOPIA.
• Completing surveys for research purposes.
• Filling out forms for transactions, employment, or other purposes.
• Making purchases (in-store, via the Website, or App).
• Booking at AGORATOPIA’s restaurants, bars, beauty, or other areas.

Additionally, when you visit our website, we may use cookies for a better user experience and to personalize our service based on your previous visits. We may also automatically record your public IP address. At times, we may obtain data from third parties, including partners with whom we have collaborations, competitions, or events. For more details, refer to our Cookie Policy.

We collect only essential information required for our business operations, to provide requested services, and to keep you informed about AGORATOPIA news. Examples of information we collect when you interact with us include:

• Title
• Name and Surname
• Email address
• Date of Birth
• Contact phone number(s)
• Purchase information
• Interactions with us (e.g., Customer Service inquiries)
• Payment details
• Delivery address(s)
• Billing address
• Attendance at events
• Preferred store, categories, and brands
• Appointment booking details
• Alterations and repair requests
• Automatically populated IP address (collected when visiting our website)
• Information from cookies (refer to our Cookie Policy in Section 2 below)

We may also receive information independently from you through:

• Third Party Organisations: Information may be combined from external sources when there is a lawful basis to do so.
• Information updates: Periodic screenings against recognized data files to maintain the accuracy of our database.
• Social Media: Depending on your settings, we may access information from social media and messaging services where you have granted permission.
• Information available publicly: Data sourced from publicly available places such as Companies House, articles, newspapers, or online publications. These sources adhere to their respective privacy policies.

To adhere to data protection laws, our use of your personal information must align with specific lawful reasons outlined in applicable data protection regulations. Examples of these reasons include the necessity of your personal information for the purchase of goods or services, or for compliance with legal obligations.

When your personal information is completely anonymized, it no longer falls under the scope of personal information regulated by data protection laws. In such cases, we do not require a legal basis for use. However, the collection and use of anonymized personal information may be subject to other laws where consent is necessary.

For non-anonymous personal information, we ensure a lawful reason for its use, aiming to provide the best products to you and our customers.

At AGORATOPIA, we endeavor to understand our customers to enhance their experience. We employ your information in various ways, such as providing requested services, offering a personalized experience, and keeping you informed about special events or AGORATOPIA news. Additionally, we may contact you regarding orders, returns, or queries.

1.6.1. To carry out our business and provide a service or fulfill a contract with you:

• Fulfillment and delivery of ordered products and services, involving sharing personal information with delivery partners and third-party concessions.
• Processing payments without storing payment card numbers; sharing personal information with credit card companies and payment providers.
• Contacting you with essential information related to your booking or purchase, such as order confirmation, returns, and refunds; sharing information with communication partners.
• Processing tax-free rebates and sharing personal information with HMRC.

1.6.2. Where we have your consent:

• Sending you marketing updates via email about the latest news, events, and offers at AGORATOPIA. You can unsubscribe at any time by clicking the link in any email. We share your personal information with various third-party email marketing providers (e.g., Smart focus, Salesforce).
• Using your details to display advertising on social media platforms or other third-party websites, tailored to your interests and location.
• Tailoring emails and online advertising to your preferences, location, interests, and past purchases.

1.6.3. Where we have a justifiable reason (legitimate interest):

• Sharing personal information for events with applicable third-party hosts and ticketing companies.
• Responding to customer service inquiries through Ansaback and Salesforce.
• Sending abandoned basket emails through Sales Cycle.
• Inviting feedback through surveys, using a third-party provider ‘Medallia,’ governed by EU Model Contracts and/or US Privacy Shield.
• Conducting postal marketing through various third-party postal providers.
• Analyzing aggregated customer information using tools like Google Analytics, IBM Core Metrix, Maxymiser, Salesforce.
• Classifying the audience into groups based on shopping habits, demographics, and preferences using Customer Relationship Management systems like Salesforce.
• Using in-store Wi-Fi for automatic reconnection, monitoring site traffic through Iqunity.
• Anonymously tracking site usage statistics using Iqunity to measure content effectiveness and target relevant ads.
• Measuring customer response to marketing activities and sharing information with DC Storm.
• Running a test version of the website using Maximiser for piloting new features.
• Keeping the database accurate and relevant, using methods like National Change of Address.
• Employing CCTV recording for monitoring and security, sharing footage with law enforcement when necessary.
• Detecting and reducing fraud and credit risk.

At AGORATOPIA, we are committed to transparent and responsible use of your personal information, striving to provide a secure and enjoyable shopping experience. If you have concerns or wish to exercise your rights regarding your personal information, please refer to our Privacy Policy or contact our Data Protection Officer, Helen Soteriou, at [email protected].

If AGORATOPIA has obtained your contact details during a sale (or negotiations of a sale), either in-store or online, of a product or service, we ensure GDPR-compliant permission to send you email marketing. You have the option to decline receiving these emails when we initially collect your contact details, and you can unsubscribe from any subsequent communication. Rest assured, these emails will solely focus on marketing AGORATOPIA’s products and services.

We utilize third-party platforms for various purposes, including customer relationship management (CRM), email marketing campaigns, online advertising, customer analytics, events, appointment booking, order fulfillment, delivery, returns, refunds, and IT services. When providing these services, your personal information may be used by the service provider on our behalf.

We diligently assess any third party we engage to ensure they can offer adequate guarantees concerning the confidentiality and security of your personal information. We establish written contracts with them that outline assurances regarding the protection of your personal information, ensuring compliance with our data security standards, and adherence to international transfer restrictions.

Under certain circumstances, we may share or be obligated to share your personal information with third parties outside AGORATOPIA for business administration and legal compliance purposes.

In the event of a business transition, such as a merger, acquisition, or sale of assets, we may use your personal information to enforce our legal rights or protect the rights of third parties. In these instances, sharing your personal information with external professional advisors, including lawyers, accountants, insurers, or financial institutions, becomes necessary.

Additionally, we may use your personal information for legal compliance purposes and to enforce our legal rights, requiring the sharing of your information with external parties such as administrative authorities (HMRC), police, public prosecutors, or to comply with a court order. This sharing is a legal obligation in such circumstances.

If you ever decide to part ways with us, we’d be sad but completely respect your choice. To unsubscribe, you can:

• Click the “unsubscribe” link in any email communication we send you. Each link is specific to the type of communication, so unsubscribing from marketing emails won’t affect survey communications and vice versa. Please note that you might still receive communications already in transit during the unsubscribe processing period.
• Manage your App preferences by opting out of push notifications in your phone settings.
• Contact our customer services through our online form at https://www.agoratopia.com/contact-us or by calling 25322570 (+357 25322570 from overseas) during opening hours.

For our in-store CRM system, you can update preferences with a team member in any store. If you want complete removal from our CRM system, contact customer services.

Remember, links on the Website and App may lead to partner networks, advertisers, or affiliates with their privacy policies. AGORATOPIA doesn’t assume responsibility for these policies, so review them before sharing personal details on these external websites.

Our website, app, and emails incorporate specific technologies such as cookies, pixels, and records. It’s important for you to be aware of these technologies and their implications.

Our website, app, and emails may include links to third-party websites and services. It’s essential to note that once you navigate from our sites to another website or engage with a service from a third party, our Privacy Policy no longer governs your activities.

Your interactions on other websites or with third-party service providers are subject to their respective rules and policies. We do not oversee, control, or endorse the privacy practices of these third parties.

We strongly recommend familiarizing yourself with the privacy practices of every website or third-party service provider you visit or engage with. If you have questions about their privacy policies, feel free to contact them directly.

This Privacy Policy pertains solely to personal information collected by us through our service and does not extend to the practices of third-party websites and service providers.

To create an account or subscribe to our newsletter, customers must be over 18 years old. We do not knowingly collect Personal Data from individuals under the age of eighteen (18). If you’re under 18, please refrain from submitting any Personal Data through our Services. We urge parents and legal guardians to supervise their children’s internet activities and ensure compliance with our Privacy Policy by advising their children not to share Personal Data without permission. If you believe that a child under 18 has provided Personal Data to us, please contact us at [email protected] (Helen Soteriou, Data Protection Officer), and we will make efforts to remove that information from our databases.

We adhere to our company retention policy when storing your personal information, retaining it only for the necessary duration as outlined in our policy.

We are dedicated to securing the personal information you share with us and will take reasonable precautions to prevent its loss, misuse, or alteration. Your personal information is not sold for any purpose.

To safeguard the personal information under our control, we’ve implemented information security policies, rules, and technical measures. These measures protect against:

• Unauthorized access
• Improper use or disclosure
• Unauthorized modification
• Unlawful destruction or accidental loss

All our employees and data processors (those processing your personal information on our behalf) with access to and involvement in personal information processing are obligated to uphold the confidentiality of user data within our Services.

You have the following rights regarding your personal information:

• Your right of access: You can request confirmation of whether we process your personal information and receive a copy of it, along with certain details. Additional copies may incur a reasonable fee.
• Your right to correct information: You can request the deletion or removal of your personal information in certain circumstances. If shared with others, we’ll inform them about the erasure. We’ll also disclose shared information if requested and lawful.
• Your right to delete information: Similar to the right to correct information, you can ask for the deletion or removal of your personal information.
• Your right to restrict information: You can ask to ‘block’ or suppress the processing of your personal information in certain circumstances. We’ll inform you before lifting any restriction and disclose shared information if requested and lawful.
• Your right to data portability: From May 25, 2018, you have the right to obtain your provided personal information in a structured, commonly used, and machine-readable format, and request its transfer to a third party.
• Your right to object: You can request us to stop processing your personal information if it relies on legitimate interests or processes for direct marketing.
• Your rights in relation to automated decision-making and profiling: You have the right not to be subject to decisions based on automatic processing, including profiling, if it significantly affects you. Exceptions apply if necessary for a contract.
• Your right to withdraw consent: If we rely on your consent as the legal basis for processing your personal information, you can withdraw it at any time.
• Your right to lodge a complaint: If you have privacy concerns, you can report them to the CY Information/Data Protection Commissioner’s Office (www.dataprotection.gov.cy).

We may update this Privacy Policy periodically to reflect changes in how we use your personal information, comply with applicable laws, or meet regulatory requirements. While we will notify you of significant changes via email, we recommend reviewing this Privacy Policy periodically to stay informed about how your personal information is utilized.

Cookies are small text files placed on your device by websites you visit. Our website and affiliates employ cookies to enrich your user experience, analyze web traffic, and facilitate personalized advertising and measurement.

You have the option to limit or block cookies through your browser settings, as explained in the “2.2. How to Manage Cookies” section below.

In addition, we utilize tracking pixels in our marketing emails. These pixels inform us if and when you open an email from us. This data helps us comprehend customer interaction with our content and assess the efficacy of our marketing initiatives.

To disable tracking pixels, adjust your email settings to prevent the loading or display of external images.

Users are granted the ability to exercise control over cookies through various means; however, it is imperative to acknowledge that the removal or blocking of cookies may impact the overall user experience, potentially rendering specific sections of our website less accessible.

While the majority of browsers automatically accept cookies, users retain the discretion to decide whether to accept them through browser controls, typically situated in the “Tools” or “Preferences” menu. Elaborate guidance on adjusting browser settings or managing cookies can be found in the browser’s help file or on websites such as www.allaboutcookies.org.

Opt-out alternatives are provided by numerous third-party advertising and tracking services, as mentioned earlier. Additional information regarding the data collected and opting out can be accessed through the privacy policy links provided.

Certain cookies are deemed essential for the functionality of the website, facilitating key features such as item storage in the user’s basket. The absence of these cookies may compromise crucial functionalities, thereby affecting the user’s ability to shop on our website.

To tailor the cookies stored on their devices, users are advised to modify their browser settings. Different browsers offer varying options for restricting or blocking cookies.

For detailed instructions tailored to specific browsers, users are directed to consult the ICO website: https://ico.org.uk/your-data-matters/online/cookies/ (Note: We disclaim responsibility for external website content.)

Most browsers feature private browsing modes that do not retain local session data, including cookies, and are typically purged upon the closure of all windows.

To opt-out of Google Analytics across all websites, users may install a browser add-on: https://tools.google.com/dlpage/gaoptout (Note: We disclaim responsibility for external website content.)

In compliance with legal standards and to provide transparency regarding our data practices, this section outlines the types of cookies utilized on our website. Cookies are essential for enhancing your user experience, and our commitment to privacy ensures clear communication about their nature and functionality. We categorize cookies into first-party and third-party types, each serving specific purposes. Additionally, we differentiate between session and persistent cookies, elucidating their temporary or enduring nature. This categorization aims to empower you with a comprehensive understanding of the cookies employed, aligning with our dedication to safeguarding your privacy and maintaining legal compliance.

• First-party cookies: These cookies are exclusively set by the website you directly access. They play a crucial role in enhancing your user experience by storing preferences such as your selected currency or the contents of your shopping basket. Essentially, they help tailor the website to your specific preferences and activities during your visit.
• Third-party cookies: Originating from a website different from the one you are actively visiting, third-party cookies serve various functions. They can be employed for analytics, advertising, or social media integration. While they can enhance the overall functionality of a website, they also raise considerations about privacy and data sharing between different online entities.
• Session cookies: These temporary cookies have a short lifespan and are designed to be automatically deleted when you close your browser. Session cookies are instrumental in preserving your online session’s state, remembering user inputs, and facilitating seamless navigation during a single browsing session. Once the browser is closed, these cookies cease to exist.
• Persistent cookies: In contrast to session cookies, persistent cookies endure on your device for an extended period unless manually deleted or until they reach their predetermined expiration date. They are employed to retain information across multiple browsing sessions, offering continuity by remembering your preferences, login details, or other personalized settings. While beneficial for user convenience, the extended duration raises considerations about data storage and privacy.

We have diligently documented the collaborators and tools responsible for generating cookies on this website, elucidating their specific purposes. It is crucial to acknowledge that we disclaim any responsibility for the content hosted on external websites.

2.4.1. Necessary Cookies (Always Active)

Necessary Cookies play a pivotal role in ensuring the seamless operation of this website. As they are constantly active, these essential components are instrumental in facilitating key features that enhance user experience. From providing a secure log-in environment to enabling adjustments in consent preferences, these cookies serve as the backbone for various fundamental functions. It’s crucial to note that they operate without storing any personally identifiable data, prioritizing user privacy. By diligently carrying out these tasks, Necessary Cookies contribute significantly to the optimal functioning of the website, ensuring a smooth and secure browsing experience for every user.

2.4.2. Analytics

Analytics cookies are employed to gain insights into visitor interactions with the website. These cookies play a crucial role in comprehending user engagement by providing valuable metrics like visitor count, bounce rate, and traffic source. By analyzing this data, website administrators can make informed decisions to enhance user experience, optimize content, and refine marketing strategies. The primary function of analytical cookies is to offer a comprehensive understanding of user behavior, enabling continuous improvements to the website’s performance and content delivery.

2.4.3. Performance

Performance cookies are employed to assess and analyze the essential performance indicators of the website, contributing to an enhanced user experience. By delving into metrics such as page load times, responsiveness, and overall functionality, these cookies provide valuable insights. The data gleaned aids in optimizing the website’s technical aspects, ensuring swift and efficient navigation for visitors. Through a comprehensive evaluation of performance metrics, website administrators can identify areas for improvement, implement necessary enhancements, and ultimately deliver a seamless and satisfying user experience. Performance cookies are integral for maintaining and elevating the overall functionality and performance of the website.

2.4.4. Advertisement

Advertisement cookies are employed to tailor personalized advertisements for visitors, drawing insights from their prior page visits. These cookies play a pivotal role in delivering targeted content and assessing the efficacy of advertising campaigns. By analyzing user interaction with ads, including click-through rates and conversion data, these cookies enable advertisers to refine and optimize their strategies. While providing a more customized experience for users, advertisement cookies contribute to the efficient allocation of advertising resources. This personalized approach benefits both advertisers and visitors, ensuring that promotional content aligns with individual interests and preferences, thereby enhancing the overall effectiveness of advertising efforts.

2.4.5. Uncategorized

Uncategorized cookies refer to those presently undergoing analysis and awaiting definitive classification within distinct categories. These cookies encompass various functionalities that are subject to ongoing assessment regarding their purpose and impact on user experience. The ongoing analysis is conducted to ensure legal compliance, transparency, and the optimization of user privacy and experience. Until these cookies receive a definitive classification, their status as uncategorized reflects the diligent process of evaluation and management to meet legal standards and safeguard user interests.