Welcome to our Frequently Asked Questions (FAQs) page! In this section we try to answer some of your frequently asked questions in an effort to make your shopping experience at Agoratopia as pleasant, reliable and efficient as possible.
Creating an Online Account
Managing Your Online Account
Select the ‘Log In’ option at the top of the page and enter your username and password. To log out of your account, please select the ‘Log Out’ option.
Please select ‘Account Details’ after logging in. You can log in to your account on My Account page.
You can request a new password by clicking on ‘Lost your password?’ on My Account page. You will be asked to enter your username or email address and you will receive a link to create a new password via email.
If you can’t remember the username or email address you registered with, or if you have problems logging in to your account, then please Contact us and our Customer Service team will help you.
Please follow the ‘Unsubscribe’ link from any of our email newsletters. Alternatively, you can let us know by telephone or email.
It can take up to four weeks for your preferences to be registered on our system, so you may still receive emails from us during this period.
If our couriers are unable to obtain a signature they will attempt one further delivery at a later date.
If this delivery attempt is also unsuccessful, a calling card will be left and your parcel will be returned to your local carriers’ depot.
All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces and substitutions will only be made with your prior consent. If a replacement item is of greater value you will be liable to pay for the difference in values.
Please refer to our Terms & Conditions page for more detailed information on product availability.
Please refer to our Payment page for further information on how you can pay for your order.
When an order is placed, we request a pre-authorisation for the value of the order from your bank/card issuer to ensure that the funds are available. However, this remains simply a pre-authorisation request until the order is shipped, at which point we take payment.
We have found that some card companies show the initial request and the later charge as two separate entries; we only charge your card once and any ‘second’ charge is only temporary.
We will send you an email to acknowledge that we have received your order. You can Contact us so you can track your parcel and our Customer Service team will give you all the available information on the status of your order.
Please see our Terms & Conditions page for further information on how to place an order online.
All prices shown on the website are inclusive of local VAT or sales taxes for your chosen delivery destination, where applicable. In addition, for orders delivered outside Cyprus (CY), local import taxes may be applied to your order.
Please see our Terms & Conditions page for further information on pricing and import taxes.
We will send you an email to acknowledge that we have received your order. We will confirm your order when it has been dispatched. To track your order, please Contact us and our Customer Service team will give you all the available information on the status of your order.
To return a product that is part of an international order, please Contact us and our Customer Service team will guide you through the process.
International Fragrance Shipping
International shipping for fragrance purchases is limited to European countries.