At Agoratopia, we understand that there are instances where returns or cancellations may be necessary. If you need to return an item, please contact our Customer Service team through our Contact Us page, and they will guide you through the return process.
For returns of products ordered from the Agoratopia website, you can initiate the return within fourteen (14) calendar days from the delivery date. However, please be aware of the following conditions:
- The item must be returned in its original pristine condition: unopened, unused, and with its original packaging. Ship it to:
Agoratopia Customer Services
26 Georgiou A
4047 Limassol
Cyprus - Include the original receipt or a copy if returning part of your order, along with any items received as gifts.
- Shipping costs of the initial delivery won’t be refunded, except for faulty items, where we’ll promptly refund the shipping costs upon confirmation.
- Specify whether you want an exchange for the returned goods or a refund for your order.
- For items received as gifts, only merchandise exchanges are offered. You can exchange the item for one or more different items, as long as their combined value matches the original gift’s full value.
Important Information About Returns and Refunds
While we strive to offer a great selection of products, some items have specific return conditions due to their nature. Here’s a breakdown:
- Made-to-measure, altered, or personalized products: Due to their unique nature, returns for these items may be limited. However, we encourage you to contact us if you have any concerns. We may be able to offer solutions on a case-by-case basis.
- Fragrances: To ensure the health and safety of all our customers, we can only accept returns for unopened and unused fragrances.
- Opened or used beauty products, cosmetics, and makeup: Due to hygiene concerns, we cannot accept returns for opened or used items in these categories.
We’re here to help! If you have any questions or concerns about returning an item, please don’t hesitate to contact us. We’ll do our best to find a solution that works for you.