FAQs

Frequently Asked Questions (FAQs) Agoratopia

Welcome to our Frequently Asked Questions (FAQs) page! In this section we try to answer some of your frequently asked questions in an effort to make your shopping experience at Agoratopia as pleasant, reliable and efficient as possible.

 


Once we have received your order, you will receive an email confirming your order.

Please note this does not guarantee the merchandise is available. Therefore your order may not be accepted and you will be contacted prompty by our Customer Services team to inform you further on product availability and your purchase options.


You may call us or email us anytime. Login to your account will provide information about the status of your order.


To cancel an order contact us directly and our Customer Services team will assist you through the process. All our contact information and our opening hours can found on Contact Us page.

Plese note that once an item has shipped, an order cannot be canceled.


In such a case, we recommend that you cancel your order and place a new one. Preferably, try to do this before your order is shipped, otherwise you will need to return the items you purchased (see our Returns policy) for a refund.


Unfotunately no as this is subject to stock availabity. Please refer to our Terms & Conditions for more information.


We accept payments via PayPal with PayPal Express Checkout or you can also choose 'Cash on Delivery' as your payment method during checkout. Please refer to our Payment methods for more information.


We will endeavour to process your return on the day we receive your parcel, however, under some circumstances this could take up to 14 days. When the return is processed, you will receive an email confirming your refund. It will usually take five days from receipt of the email for your account to be credited, however some payment providers and payment types can take up to 14 days to credit your account.

Please note: we cannot be held responsible for anything lost or damaged in transit.


Yes. Product to be returned my be checked according to our terms of use.


Paypal and Cash on delivery.


No.


Yes, please request at checkout

Please send us an email or select unsubscribe at Newsllet.


Next day or otherwise advised


Please call us or email us


Yes, this is possible


We don't provide this service at the moment


Yes and we are very good at this! Please add a note for at cartpage with your specific requests for GIFT WRAP.


We use SSLS certificate and we put maximum emphasis in secutiry.


Yes, please provide the URL and we will match the price.


This in not applicable at the moment.


Europe only.Other options accordingly


Email us or Call us.


Please visit our Boutiques doratheophilou.com/stores.


 

If any of your questions are unanswered, don't hesitate to get in touch with us directly via our Contact Us page.