FAQs

Discover answers to all your questions about shopping at Agoratopia

Welcome to our Frequently Asked Questions (FAQs) page! In this section we try to answer some of your frequently asked questions in an effort to make your shopping experience at Agoratopia as pleasant, reliable and efficient as possible.

FAQ Category

Creating an Online Account

How do I register for an account?

Please go to our My Account page to register for an online account with Agoratopia.

Managing Your Online Account

How do I log in and log out of my account?

Select the ‘Log In’ option at the top of the page and enter your username and password. To log out of your account, please select the ‘Log Out’ option.

How can I change my details?

Please select ‘Account Details’ after logging in. You can log in to your account on My Account page.

I have forgotten my password. What can I do?

You can request a new password by clicking on ‘Lost your password?’ on My Account page. You will be asked to enter your username or email address and you will receive a link to create a new password via email.

If you can’t remember the username or email address you registered with, or if you have problems logging in to your account, then please Contact us and our Customer Service team will help you.

How do I unsubscribe from the mailing list?

Please follow the ‘Unsubscribe’ link from any of our email newsletters. Alternatively, you can let us know by telephone or email.

It can take up to four weeks for your preferences to be registered on our system, so you may still receive emails from us during this period.

Delivery (CY)

What are my delivery options?

Please see our Shipping & Delivery and Returns page for a list of the delivery options we offer. Further information on delivery is available in our Terms & Conditions.

What happens if I miss my delivery?

If our couriers are unable to obtain a signature they will attempt one further delivery at a later date.

If this delivery attempt is also unsuccessful, a calling card will be left and your parcel will be returned to your local carriers’ depot.

How can I track my order?

Please Contact us and our Customer Service team will give you all the available information on the status of your order.

Returns (CY)

How do I return my products?

Please see our Returns page for information on how to return your products.

What is your Returns policy?

Please refer to our Returns page for details of our returns policy.

Product Availability

What if a product is unavailable?

All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces and substitutions will only be made with your prior consent. If a replacement item is of greater value you will be liable to pay for the difference in values.

Please refer to our Terms & Conditions page for more detailed information on product availability.

Payment

How can I pay?

Please refer to our Payment page for further information on how you can pay for your order.

When will I be charged?

When an order is placed, we request a pre-authorisation for the value of the order from your bank/card issuer to ensure that the funds are available. However, this remains simply a pre-authorisation request until the order is shipped, at which point we take payment.

We have found that some card companies show the initial request and the later charge as two separate entries; we only charge your card once and any ‘second’ charge is only temporary.

Your Order

How do I know that I have successfully placed an order?

We will send you an email to acknowledge that we have received your order. You can Contact us so you can track your parcel and our Customer Service team will give you all the available information on the status of your order.

Please see our Terms & Conditions page for further information on how to place an order online.

Can I cancel or amend my order?

Should you wish to cancel or amend your order, please Contact us and our Customer Service team and a member of the team will guide you through the process.

Please see our Terms & Conditions page for further information on your cancellation rights.

International Shipping

How do I know what duties and taxes I will pay?

All prices shown on the website are inclusive of local VAT or sales taxes for your chosen delivery destination, where applicable. In addition, for orders delivered outside Cyprus (CY), local import taxes may be applied to your order.

Please see our Terms & Conditions page for further information on pricing and import taxes.

Which products cannot be exported?

Due to customs and safety issues, we cannot export all products out of Cyprus (CY). Please see our Shipping & Delivery and Returns page for full details.

How do I know my order was placed?

We will send you an email to acknowledge that we have received your order. We will confirm your order when it has been dispatched. To track your order, please Contact us and our Customer Service team will give you all the available information on the status of your order.

How do I return my product/s if I am buying from abroad?

To return a product that is part of an international order, please Contact us and our Customer Service team will guide you through the process.

International Fragrance Shipping

Can you ship Fragrances internationally?

International shipping for fragrance purchases is limited to European countries.

Still have a question?

Please complete the form below so we can better understand your needs.

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